Scattered information
Subscriber data split across chats and systems.
Conversational operations suite for ISPs
Your ISP operations, inside every conversation.
Connect support, admin, sales, operations and field techs. Every conversation becomes a traceable process tied to your ISP systems.
With the right network integration, support and payment can stay available during a delinquency suspension.
· Exclusive to ISPs
In beta — shown honestly
The problem
Your team chats on one side and operates on the other.
Common ISP pains — not everyone has them, but when they show up they cost time and money.
Transfers without context
Each area asks for the same details again.
Manual checks
Payments and claims verified outside the thread.
Disconnected techs
Street work loses continuity with support.
No central trail
Sensitive operations lack a clear history.
How it works
Conversation and operations in one flow.
UpChat is not just messaging: every case has an owner, confirmation when needed, execution and evidence.
01Conversation
02Context
03Owner
04Confirmation
05Execution
06Evidence
Connect the team and turn every conversation into a traceable operation.
Product
How it looks in operation.
Real product screenshots — pending.
Pending: real ATC or UpSis operations screenshot.
Pending: real field technician screenshot.
Team
One team, different roles.
Each person has their own account. Served subscribers do not consume seats.
Owners and managers
Visibility and decisions on daily operations.
HR
Staff organization with team accounts and permissions.
Customer care
Support, admin and sales with the same context.
Operations
Coordination and follow-up across teams.
Field technicians
Orders, data, evidence and closure from the street.
One person can hold several roles. Each ISP defines permissions.
Capabilities
Outcomes for your operation.
Only what is verifiable. We mark beta and integration-required items.
Available
Beta
Requires integration
Connected support
Beta- Your team handles cases with shared context.
- Subscribers can start support from your site (beta).
- Full case history in the conversation.
Self-service and collections
Requires integration- Payments and invoices depend on integration with your system.
- Not presented as ready: requires integration.
- During delinquency, availability depends on your network.
Operations and field
Beta- Orders, shifts and evidence for crews (beta).
- Human confirmation before sensitive actions.
- Support, operations and techs in one product.
Integrations
Requires integration- CRM / ISPBrain based on your connection.
- Network provisioning (e.g. UpOLT) per integration.
- Alerts and automations into your systems.
- Portals and other ISP systems: case by case.
Network
Available when it matters most.
UpChat can keep support and payment reachable during a delinquency suspension. It depends on each network's architecture and setup.
Control
Control without unnecessary noise.
Backed by the current implementation.
Isolation between ISPs
Each provider operates separately from the others.
Roles and permissions
Each ISP defines who can see and who can authorize.
Human confirmation
Sensitive actions on customers or orders are confirmed before running.
Traceability
Auditable history and controlled access to integrations. No end-to-end encryption in beta.
Pricing
A simple price for your whole team.
One seat per internal user. No free plan and no annual price.
USD 15
per internal user / month
Owner, manager, support or tech: each with their account and the permissions the ISP defines.
Example: 10 internal users = USD 150 / month.
Subscribers do not pay and do not consume seats.
Who takes a seat
Owners, management, HR, operations, customer care and field techs.
Who does not
ISP subscribers do not pay or consume seats.
Built by UpTech
For owners, operations, support and field techs: conversation, confirmation and evidence in one place.
Brand
Technology and operations for ISPs.
A 100% UpTech product. Sold only to internet service providers.
Demo
Request a demo.
Tell us the problem to tackle first. We schedule around your operation.
Also: hola@upchat.ar